Case study · Wasilla, Alaska
How a seat shop in Alaska got its afternoons back
Sport Aircraft Seats builds custom seat upholstery for Alaska bush planes — Cessnas, Pipers, and whatever else is on the strip. Every order is different.
They were selling on WooCommerce. Once an order came in, it lived on paper.
- 01
Moved the storefront to Shopify
We migrated the store off WooCommerce and onto Shopify — reliable checkout, real payment options, and far less to maintain.
What changed: Buying stopped being the risky part.
- 02
Built custom product builders
Their product has too many options for a normal product page. We built guided builders that let a customer design exactly the seat they want and see what they're ordering.
What changed: Orders arrive complete and unambiguous, without a chain of clarifying emails.
- 03
Built a mobile app on top of Shopify
New orders land in an app that reads straight from Shopify. The shop floor moves each job through its manufacturing statuses from a phone.
What changed: Production status stopped living in someone's head.
- 04
Automated customer status emails
As a job advances through the floor, the customer is emailed about it automatically.
What changed: A six-week custom lead time stopped feeling like silence.
A customer called asking what they had bought the year before. The owner was on vacation, nowhere near the shop.
That request used to take a week. It was answered in thirty seconds, from a phone.
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